Frequently Asked Questions

Find answers to the typical questions or issues that users frequently encounter.

Buyer Guide

What is Productaine?

Productaine is a self-hosted digital product platform that allows you to sell scripts, plugins, and SaaS products from your own website under a single license.

Is Productaine a SaaS platform?

Yes, it is a SaaS-ready system, but each license is valid for only one website installation.

Can I replace marketplaces with Productaine?

Yes, you can sell directly to customers, but each installation requires its own license.

Is Productaine white-label?

Yes, you can fully brand it, but usage is limited to one licensed website per purchase.

Do I need coding skills to use Productaine?

No coding is required, but basic hosting setup knowledge is recommended.

Can I see a demo before purchasing?

Yes, a live demo is available to explore features before purchase.

What is the difference between Regular and Extended License?

Regular License allows use on one website without charging end users. Extended License allows charging customers, still limited to one website per license.

Is this a one-time payment?

Yes, it is a one-time payment per license with no recurring software fees.

Do I own the software after purchase?

You receive a perpetual license for a single website installation under the license terms.

Can I modify the source code?

Yes, modifications are allowed only within the licensed website scope.

Can I use one license for multiple websites or SaaS projects?

No, each website or SaaS deployment requires a separate license.

Hosting & Setup

Is hosting included?

No, Productaine is self-hosted and requires your own server.

What are the server requirements?

PHP 8.3+, MySQL or MariaDB, Apache, and required PHP extensions.

Can I install it on my own domain?

Yes, each license is restricted to one domain installation.

Is installation included?

No, installation is not included in standard support.

Does it support Amazon S3 storage?

Yes, Amazon S3 and local storage are supported.

Who pays for AWS storage?

You pay directly to AWS based on your usage.

AI Features

Which AI providers are supported?

OpenAI ChatGPT and Google Gemini AI are supported.

Do I need my own OpenAI account?

Yes, you must use your own API key and billing account.

Do I need my own Gemini account?

Yes, Gemini API access is required separately.

Are AI costs included?

No, AI usage is billed directly by the provider.

What can AI do in Productaine?

AI can generate descriptions and content for your digital products.

Payments & Monetization

Can I sell my products using Productaine?

Yes, but monetization on a live website requires the Extended License.

Which payment gateways are supported?

Stripe, PayPal, Paddle, Razorpay, Paystack, and crypto gateways.

Can I create subscriptions and one-time payments?

Yes, both payment models are supported.

Does Productaine support recurring billing?

Yes, subscription billing is supported.

Does it generate invoices?

Yes, automated invoices are included.

Can I use coupons and discounts?

Yes, coupon and discount systems are built in.

Features

What can I sell with Productaine?

You can sell scripts, plugins, SaaS products, and digital downloads.

What file formats are supported?

Product files are delivered securely via downloads or protected links.

Does it support QR code sharing?

Yes, products can be shared via QR codes.

Can I version and update products?

Yes, you can manage versions and push updates to customers.

Does Productaine manage customers?

Yes, it includes full customer management and purchase history tracking.

Does it include documentation tools?

Yes, you can create product documentation and changelogs.

Security & Compliance

Is Productaine secure?

Yes, it includes secure authentication and modern security practices.

Does it support two-factor authentication?

Yes, 2FA is supported.

Does it support social login?

Yes, social login providers are supported.

Does it include spam protection?

Yes, reCAPTCHA and Cloudflare Turnstile are supported.

API & Integrations

Does Productaine have an API?

Yes, it includes a REST API for integrations.

How does API authentication work?

Bearer token authentication is used.

What data is accessible via API?

Customers, products, sales, purchases, and licenses.

Support & Updates

What support is included?

12 months of support and updates are included per license.

What does support cover?

Support includes bug reports, usage guidance, and documentation help.

Does support include customization?

No, custom development is not included.

Does support include server setup?

No, hosting and server configuration are not included.

What happens after support expires?

You can continue using your licensed version, but updates stop.

Can I extend support?

Yes, support and updates can be extended optionally.